Privacy Policy

This Privacy Policy explains how Primary Outcome LLC ("Primary Outcome," "we," "us," or "our") collects, uses, and shares information in connection with our websites, software platforms, applications, and services.

Information We Collect

We may collect the following categories of information:

• Information you provide, such as your name, email address, mobile phone number, and account details when you contact us or use our services.
• Usage information, such as log data, device information, and interactions with our platforms, collected automatically when you use our services.
• Communications, including messages you send to us and records of support interactions.

How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve our services.
• Send transactional and operational notifications related to accounts and services, including by SMS where you have opted in.
• Respond to inquiries and provide customer and technical support.
• Protect the security and integrity of our services and comply with legal obligations.

Information Sharing

We do not sell your personal information. We may share information with service providers and subcontractors who perform functions on our behalf, when required by law or legal process, and in connection with a business transaction such as a merger or acquisition. Any such sharing is limited to what is necessary for the relevant purpose.

Mobile Information and SMS

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding subcontractors that support the delivery of services, such as customer service and message delivery providers.

You opt in to SMS messages within our applications or account workflows. You may opt out at any time by replying STOP to any message; reply HELP for assistance, or contact support@primaryoutcome.com. Message frequency varies. Message and data rates may apply.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of SMS messages at any time as described above. You may also opt out of non-essential communications while continuing to receive transactional notifications necessary to provide our services.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact

Questions about this Privacy Policy may be directed to support@primaryoutcome.com or to Primary Outcome LLC, 1250 Ave Ponce de Leon, Suite 301 PMB #1601, San Juan, PR 00907.